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PRODUCT GROUP
FAQ
Frequently Asked Questions (F.A.Q.)
1. Shipping costs
2. Becoming a dealer
2.1 Sales through your webshop
2.2 Sales through your store
3. Dealers
4. Returns and exchanges
4.1. Download return label
4.2. Returns within 7 days
4.3. Returns after 7 days
4.4. Exchanges within 7 days
4.5. Exchanges after 7 days
4.6. Exchanging a bathrobe for a different size
4.7. Returns received by wrong / broken article
5. Dimensions
6. Are my ordered items in stock?
7. Color / Size not selectable
8. Payment methods
9. Delivery
10. Complaints about articles bought in another shop
11. Contact the PiP Studio webshop
1. Shipping costs
The shipping costs for shipments within the Netherlands (NLD) are € 4.95. For all other countries you can find the shipping costs in the table below.
|
Country |
Shipping costs (€) |
|
Country |
Shipping costs (€) |
|
||
|
Albania (ALB) |
19,95 |
|
Malaysia (MYS) |
94,95 |
|||
|
Algeria (DZA) |
19,95 |
|
Malta (MLT) |
17,95 |
|||
|
Andorra (AND) |
16,95 |
|
Morocco (MAR) |
17,95 |
|||
|
Argentina (ARG) |
128,95 |
|
Mexico (MEX) |
22,95 |
|||
|
Armenia (ARM) |
16,95 |
|
Monaco (MCO) |
48,95 |
|||
|
Aruba (ABW) |
19,95 |
|
Netherlands (NLD) |
4,95 |
|||
|
Australia (AUS) |
94,95 |
|
Netherlands Antilles (BES, CUW) |
17,95 |
|||
|
Bahamas (BHS) |
19,95 |
|
New Zealand (NZL) |
94,95 |
|||
|
Belgium (BEL) |
6,95 |
|
North-Korea (PRK) |
141,95 |
|||
|
Bosnia and Herzegovina (BIH) |
16,95 |
|
Norway (NOR) |
19,95 |
|||
|
Brasil (BRA) |
128,95 |
|
Ukraine (UKR) |
104,95 |
|||
|
Bulgaria (BGR) |
25,95 |
|
Austria (AUT) |
8,95 |
|||
|
Canada (CAN) |
83,95 |
|
Poland (POL) |
9,95 |
|||
|
Chile (CHL) |
128,95 |
|
Portugal (PRT) |
13,95 |
|||
|
China (CHN) |
94,95 |
|
Qatar (QAT) |
141,95 |
|||
|
Cuba (CUB) |
19,95 |
|
Romania (ROU) |
24,95 |
|||
|
Cyprus (CYP) |
19,95 |
|
|
|
|||
|
Denmark |
10,95 |
|
San Marino (SMR) |
68,95 |
|||
|
Dominican Republic (DOM) |
19,95 |
|
Saudi-Arabia (SAU) |
128,95 |
|||
|
Germany (DEU) |
8,95 |
|
Serbia (SRB, MNE) |
104,95 |
|||
|
Ecuador (ECU) |
19,95 |
|
Singapore (SGP) |
94,95 |
|||
|
Egypt (EGY) |
19,95 |
|
Slovenia (SVN) |
24,95 |
|||
|
Estonia (EST) |
28,95 |
|
Slovakia (SVK) |
24,95 |
|||
|
Faeroe Islands (FRO) |
19,95 |
|
Spain (ESP) |
11,95 |
|||
|
Finland (FIN) |
18,95 |
|
|
|
|||
|
France (FRA) |
8,95 |
|
Suriname (SUR) |
128,95 |
|||
|
Greece (GRC) |
24,95 |
|
Thailand (THA) |
94,95 |
|||
|
|
|
|
Czech Republic (CZE) |
24,95 |
|||
|
Hungary (HUN) |
24,95 |
|
Turkey (TUR) |
24,95 |
|||
|
Hongkong (HKG) |
94,95 |
|
Uruguay (URY) |
20,95 |
|||
|
Ireland (IRL) |
11,95 |
|
Vatican City State (VAT) |
16,95 |
|||
|
Iceland (ISL) |
19,95 |
|
United Kingdom (GBR, UK) |
8,95 |
|||
|
Indonesia (IDN) |
94,95 |
|
United Arab Emirates (ARE) |
94,95 |
|||
|
Israël (ISR) |
24,95 |
|
United States of America (USA) |
83,95 |
|||
|
Italy (ITA) |
8,95 |
|
Belarus (BLS) |
16,95 |
|||
|
Japan (JPN) |
94,95 |
|
South-Africa (ZAF) |
128,95 |
|||
|
Croatia (HRV) |
24,95 |
|
South-Korea (KOR) |
94,95 |
|||
|
Latvia (LVA) |
28,95 |
|
Sweden (SWE) |
8,95 |
|||
|
Liechtenstein (LIE) |
68,95 |
|
Switzerland (CHE) |
19,95 |
|||
|
Litouwen (LTU) |
28,95 |
|
|
|
|||
|
Luxembourg (LUX) |
6,95 |
|
|
|
|
|
|
2. Becoming a dealer
2.1. Sales through your webshop
Unfortunately this is not possible, because we have our own official shop. Because of this, we do not appoint new webshop dealers.
2.2. Sales through your own store
You can contact our supplier (s) for:
NETHERLANDS
|
Porcelain and Home Textiles |
Postcards, Stationery / Back to school (bags) |
|
|
Mimex Brands & Labels |
New Edition |
|
|
Tokyostraat 31-33 |
Amsterdamsestraatweg 3A |
|
|
1175 RB Lijnden |
1411 AW Naarden |
|
|
T: +31 20 880 7300 |
T: 035-695 50 80 |
|
|
F: +31 20 880 7301 |
||
|
Bed and bath textiles |
Bags |
|
|
Van Es Home |
Colorful Licenses |
|
|
Industrieweg Noord 12 |
Marterkoog 1 |
|
|
3958 VT Amerongen |
1822 BK Alkmaar |
|
|
T: 0343-44 21 44 |
T: +31 (0) 72 5760 740 |
|
|
Wallpaper |
||
|
Eijffinger |
||
|
Heliumstraat 100 |
||
|
2718 SL ZOETERMEER |
||
|
T: 079-344 12 44 |
||
|
ABROAD |
||
|
Germany |
||
|
Bed and Bath textiles, Porcelain |
Cards, Stationery / Back to school (bags) |
|
|
and Home Textiles, Wallpaper |
Trend Import GmbH |
|
|
Bestline |
Otto-von-Guericke-Ring 18 |
|
|
Ammeloe 89-90 |
49811 Ling |
|
|
D-48691 Vreden |
Germany |
|
|
Germany |
||
|
Norway |
United Kingdom |
|
|
Ragnar Sundet |
FiftyOnePercent |
|
|
Res Butikkdrift AS |
Phil Butler |
|
|
Borgekroken 19A |
20 Brook Street |
|
|
3711 Skien |
LE17 4JR WALCOTE |
|
|
T: +47 90046889 |
T: +44 (0) 1455 204 301 |
|
|
Sweden |
France |
|
|
Henrik Knape |
Bed and Bath textiles, for other collections you can contact our Dutch suppliers |
|
|
Almedahls Licens AB |
|
|
|
Kungsportens företagshotell 4A |
Loic Delorme |
|
|
427 50 Billdal-Sweden |
Deco 3D |
|
|
T: +46 739 178339 |
BP 29 |
|
|
F: +46 31 914246 |
39260 Moirans en Montagne |
|
|
T: +33 (0)3 84341371 |
||
|
T: +33(0)618615571 |
||
|
F: +33 (0)3 84422745 |
||
|
Denmark |
Spain and Portugal |
|
|
Bed and Bath textiles, for other collections you can |
Bed and Bath textiles, for other collections you can |
|
|
contact our Dutch suppliers |
contact our Dutch suppliers |
|
|
Eurotex |
Miquel Baptista |
|
|
Mrs Marianne Jensen |
Estamparia Têxtil Adalberto Pinto da Silva S.A. |
|
|
Bjerrevej 406 |
Rua Adalberto Pinto da Silva |
|
|
7130, JUELSMINDE |
4795-177 Rebordões STS |
|
|
Denmark |
Portugal |
|
|
T: 0045-(0)756 852 86 |
T: +351.252.870.093 |
|
|
F: 0045-(0)756 856 30 |
T: +351919358933 |
|
|
Italy |
Australia |
|
|
Bed and Bath textiles, for other collections you can |
Bed and Bath textiles, for other collections you can |
|
|
contact our Dutch suppliers |
contact our Dutch suppliers |
|
|
Marco Padoan/Umberto Padoan |
Bed Bath N’Table / The Dempsey Group |
|
|
MUM s.r.l.distribuzione tessile |
255 Burwood Road |
|
|
Via Crosera, 28 |
3122 Hawthorn (Victoria) |
|
|
Azzano Decimo (PN) |
Australia |
|
|
33082 Italia |
T: +61393873322 |
|
|
T: +39 334 9080503 |
F:+61398191844 |
|
|
East-Europe |
||
|
Bed and Bath textiles, for other collections you can |
||
|
contact our Dutch suppliers |
||
|
Gergye Zsolt |
||
|
Trendy Box |
||
|
Endredi ut 066/25 |
||
|
H-8621 Zamardi |
||
|
T: +36 70 614 9042 |
||
3. Dealers
Please send an e-mail to support@pipstudio.com containing the following information:
- Which collection (s) are you looking for?
- In what city / region (please specify with zip code)?
Unfortunately, we have no information on the stock quantities of our dealers and can therefore not guarantee this collection is actually still in stock. We recommend you to contact the retailer yourself, especially before you plan a trip to that specific retailer.
4. Returns and exchanges
Right of withdrawal
You have an inspection period of 7 days afor all your purchases, during which you have the right to withdraw item(s). This means you can return the item(s). Please contact us within 7 days of your purchase by sending an email to support@pipstudio.com. After our approval, you can send us the item(s). This can be done by using the return label (download). When we have received and processed the return, we will notify you by email.
Refunds - if any - will be made within 30 days.
It is possible to return your order within 60 days of receipt.
Returns with cash on delivery won't be accepted.
4.1. Download return label
4.2. Returns within 7 days
- We will refund EUR 2.50 of your shipping costs. If you do wish exchange items, the amount (total of all returned items) will be refunded.
- Exchanges can also be done, please see below.
- We strongly recommend you to return the parcel with a so-called "track and trace number", otherwise shipment is at your own risk.
4.3. Returns after 7 days
- Unfortunately, we cannot refund your shipping costs.
- If you do not wish to receive exchange items, the amount (total of all returned items) will be refunded.
- We strongly recommend you to return the parcel with a so-called "track and trace number", otherwise shipment is at your own risk.
- It is possible to return your order within 60 days of receipt.
4.4. Exchanges within 7 days
- We will refund EUR 2.50 of the shipping costs of your previous order.
- Since you have indicated you wish to receive exchange items, we will charge shipping costs for the items we will send you in exchange. Please pay these shipping costs in advance on our bank account 62.97.49.507 (ABN AMRO bank) and please mention your old order number.
- If the total value of your previous order exceeds the total value of your new order, we will give you a refund. Please understand shipping costs and orders are treated seperately.
- We strongly recommend you to return the parcel with a so-called "track and trace number", otherwise shipment is at your own risk.
4.5. Exchanges after 7 days
- Since you have indicated you wish to receive exchange items, we will charge shipping costs for the items we will send you in exchange. Please pay these shipping costs in advance on our bank account 62.97.49.507 (ABN AMRO Bank) and please mention your old order number.
- If the total value of your previous order exceeds the total value of your new order, we will give you a refund. Please understand shipping costs and orders are treated seperately.
- We strongly recommend you to return the parcel with a so-called "track and trace number", otherwise shipment is at your own risk.
- It is possible to return your order within 60 days of receipt.
4.6. Exchanging a bathrobe for a different size
When the exchange has been reported to us by email within 7 days of receiving your bathrobe
- We will refund EUR 2.50 of the shipping costs and will not charge you new shipping costs.
- We strongly recommend you to return the parcel with a so-called "track and trace number", otherwise shipment is at your own risk.
When the exchange has been reported to us by email after 7 days of receiving your bathrobe
- We will not refund the shipping costs.
- After receiving your exchange, we will notify you by email. You have indicated you would like to exchange (part of) your order for another size. We will charge shipping costs, which can be transferred to our bank account number: 62.97.49.507 (ABN AMRO Bank). Please indicate your old order number for reference purposes.
- We strongly recommend you to return the parcel with a so-called "track and trace number", otherwise shipment is at your own risk.
4.7. Returns received by wrong / broken article
- You should check the items for the right size and colour before using and / or washing them. Used and / or washed items can unfortunately not be returned.
- It is possible that an article shrinks 2-4% after washing (textiles). If an article should accidentally not fit because we have sent you the wrong size, please see below.
- When a wrong or damaged article has been received by you, please notify us within seven days. This can be done by email to support@pipstudio.com or call +31-343-475598.
- You pay the shipping costs for the return, but we will refund them when we have processed your return.
- We will replace any item whith a production error (i.e. a bug of a discoloration) free of charge.
- We strongly recommend you to return the parcel with a so-called "track and trace number", otherwise shipment is at your own risk.
5. Dimensions
Articles have different dimensions, which can be found on the article page.
6. Are my ordered items in stock?
- All articles in our webshop are on stock with a minimum of one item.
- After ordering your items, you can logon to MyPage with the credentials we have sent you to. Here, you can see the different states for your order.
- Please contact us, if you require additional information (see details below).
7. Color / size not selectable
If a certain colour of dimension is not selectable, this particular item is currently out of stock. We will do our utmost to restock these items as soon as possible.
8. Payment methods
You can pay with the following payment methods:
- iDeal
- Creditcard
- Money transfer
After order completion, you will receive a conformation email within several minutes with our bank account details.
9. Delivery
If you have placed your order before 12.00 AM, your item(s) is/are on stock and paid for, your order will be shipped within 2 business days. They will take care of the delivery.
10. Complaintes about articles purchased in another shop
It is not possible to submit a complaint about a PiP Studio article which has been purchased elsewhere.
11. Contact the PiP webshop
Telephone: +31 (0) 343 439409
Business hours: Monday through to Friday from 09.00 to 13.00 and from 13.45 to 17.00.
During the period 17th - 18th of May all phone lines for PIP webshop will be closed. You can however still contact us via email during this period and we will try our best to answer any queries as quickly as possible.
Email (only for orders): vragen@pipstudio.com
Email (only for other questions): support@pipstudio.com
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