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COVID-19 update

The outbreak of the Coronavirus (Covid-19) affects us all. At Pip Studio, we are making every effort to comply with all measures imposed and put the health of our customers first. 

Many of our national and international dealers are closed and the staff at our head office in Amsterdam is working from home as much as possible. 

Our collections can still be ordered online as usual at pipstudio.com. Together with our mail order company, we are taking the following measures to deliver Pip products quickly and safely to you at home. 

 

Hygiene measures at our mail order company

The majority of work carried out at our mail order company is automated. There are few human beings at work, which reduces the risk of contamination considerably. All staff comply with the imposed rules, including social distancing, i.e. maintaining a distance from one another of 1½ metres. The recommendations of the Netherlands National Institute for Public Health and the Environment to devote extra attention to hygiene and alertness to symptoms are being strictly followed. Employees with symptoms stay at home for two weeks, we have introduced shifts with a limited number of employees and lunch is no longer shared as a group. 

 

Delivery

We are delivering all orders as usual. We are also in close contact with our transporters regarding updates to safety standards. At present, we are only delivering parcels to customer at home and not to a collection point. Our collection point in Nieuwegein is therefore closed until further notice. 

Orders delivered by our delivery service DHL are no longer signed for receipt at the door by the recipient. From now on, the deliverer does this in the presence of the recipient. This means that there is no physical contact during delivery. The deliverers maintain a suitable distance from each other and from customers. They are washing their hands diligently and using disinfectant wipes. In addition, all vehicles, scanners and other items are carefully cleaned regularly and at the end of each day.

 

Current delivery times

Due to the enormous impact of the COVID-19 virus, it is currently extremely busy. As a result, our delivery times are a little longer than normal. We will do everything we can to deliver your favourite parcels - Pip Studio parcels - on time, but due to the unprecedented crowds in our shipping house and with our carriers, our delivery times are different than you are used from us. We are working around the clock to ensure that you will receive your orders as quickly and safely as possible. We still offer worldwide delivery.

If any major changes take place, we will inform you immediately. In the meantime, you can rest assured that you can continue to order products online safely from Pip Studio. 

Questions or need more information? Contact our customer service department at support@pipstudio.com.