30 day return option
You have 30 days to change your mind on all your purchases from Pip Boutique B.V.. You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. Please note that returns after 30 days will not be accepted and we will not send the items back to you at our costs.
To exercise the right to cancel, you must inform Pip Boutique B.V. of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can mail us at firstname.lastname@example.org or go to our contact page. You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
how can i return my article(s)?
Would you like a quick and proper processing of the returned article? Please note the following points:
- The first and essential step for a quick return is to submit a return request via "My Pip account".
- Ensure that your articles are in their original plastic packaging, including labels and stickers, as you received them. This plastic packaging contains stickers with information important for Pip Studio to process your return properly.
- Stick the return address label on the package. You can find the return address label on the bottom left of the packing slip. Please note that this return addres label is for internal use only.
- Add the packing slip to the contents of the package.
- Bring your package to the mail order company of your choice. Returns are at your own cost.
- As soon as we have received your package we will process the return within 14 days after receiving the cancellation notice.
You can return your articles to Pip Studio in two different ways:
1. Via our returns counter at Nieuwegein
Would you rather return the products to us in person (without paying delivery costs), you can come over to the returns counter at our logistics partner in Nieuwegein:
Active Ants (Pip Studio)
3433 PL Nieuwegein
2. By PostNL, DHL or any other mail order company
Finally, you can choose to return your package with another mail order company, for example PostNL or DHL. Stick the return sticker (that you received with the order) on the package and then bring it to the mail order company. Returns are at your own cost. Use Track&Trace to track your return.
Always ensure that you keep your proof of shipment safe so that you can track the status of your return accordingly.
can i return homewear and beachwear articles?
From a hygiene perspective you need to keep wearing your underwear while fitting clothes like swimming costumes, homewear, homecoats and kimonos. You have to leave the hygienic strip in bikini pants and swimming costumes in place.
If you unfortunately have to return a Homewear or Beachwear article, we would appreciate it if you take the following in mind:
- The article is packed in the original packaging (including tissue paper);
- The article is unworn, undamaged, unaltered, unwashed and clean;
- The hygienic strip has not been removed.
- The price tag is still attached.
how quickly will my return be processed?
As soon as your return is received you will receive a confirmation mail from us. The returned article will then be processed. The purchase amount will be returned to your account within 14 days/2 weeks after receiving the cancellation notice.
how will i get my money back?
As soon as your return article has been accepted by Pip Boutique B.V. we will return the purchase amount to you. This return will be done with the same payment method that you used to pay your order. The amount will be returned within 14 days after receiving the cancellation notice. Should you still have an outstanding balance with Pip Boutique B.V., we will deduct the amount from the outstanding balance. The shipping costs will only be returned to you, if you send the complete order back.
would you like to swap a article?
It is not possible to swap your Pip Boutique B.V. purchases. What you can do is return your purchase and place a new order. You should return your old order within 30 days. Please note that you will be charged shipping costs again for your new order.
my order is incomplete or damaged, what should i do?
Of course we always do our utmost to send your order to you in perfect condition. Should your order be incomplete or damaged, please contact us within 7 days. Our customer service can be reached via email@example.com or +31 (0)30 2271060.