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service > Ordering

My pip account

If this is the first time you place an order on pipstudio.com, a number of details are requested, including your name, address, email address and telephone number. Your name, address and email address is stored securely in your account so that you do not have to provide this again with your next order. You can check your order status and payment history in your account, 24 hours a day. The new web-shop launched on 15 April 2016. History from before this date is no longer available.

Changing data
You can view and change address details at any time of the day. If you change your address details within 24 hours before shipment of your order, Pip Studio cannot send the order to your new address. Your order will therefore be sent to your ‘old address’.
All your contact details are stored confidentially on our secure server. Pip Studio adheres to the Data Protection Act (WBP).

 

Should you have questions regarding your account or your information, please contact our customer service at support@pipstudio.com or +31 (0)30 2271060.

Order process

If you wish to purchase an article you will go through four simple steps in the order process:

1. Add product to your shopping basket

If you want buy an article, click on the Shopping basket so that the product is added to the Shopping basket. Then you can simply continue shopping. When your total order is ready, return to the shopping basket to continue to payment. Upon further reflection, have you decided not to purchase a particular item? Remove the product from the Shopping basket by clicking on the Waste bin. 

2. Enter information

After you have added the product to the shopping basket, you should complete the information. If you previously placed an order, you can simply login via your account. Your information is then retrieved from your account, so that you only have to check if your information is correct. If something is not right, you can change it very easily.

3. Paying securely

After you have entered all your information, choose your payment method. We offer different payment methods per country, including iDeal, credit card and Paypal. Should you have a discount code or e-gift card, you can spend it during the payment process. 

4. Order completed

Your order has now been placed. In a clear summary you can see all the information listed. You can now also follow the status of your order. 

Confirmation by email

After you have placed your order you will immediately receive a confirmation email from us. This mail lists the order information.

You did not receive a confirmation email?

If you did not receive a confirmation email you may have provided an incorrect email address. Check in your account to make sure you have provided the correct email information. It could also be in the spam filter of your mailbox, so always check your spam box or the ‘unwanted email’ folder.

 

Change email address

You can easily change your email address in your account. You can find your account at the top right of the website. After you have logged in you can change your information. The new information is immediately available.

changing or cancelling your order

When you place an order we do our best to process it as quickly as possible and to dispatch it to you. Changing or cancelling your order is unfortunately not possible. If, upon reflection, you should not want to receive the order, you should return it upon receipt.

Help: which size do I wear?

On each product page will you find the Pip Studio size table. In this size table body measurements are converted to Pip Studio clothing sizes; these sizes apply to the Homewear, Swimwear and Beachwear collection. Find your size here with the size table. You cannot find it? Please contact our customer service centre at service@pipstudio.com or +31 (0)30 2271060.

The models in our product photos wear size M.

Help: how much wallpaper do I need?

If you want to order wallpaper from Pip Studio, it is important to know how many rolls you need. We have a handy calculation tip for you!

Suppose:
You have a wall 4 metres wide and 2.50m high.
The dimensions of the roll are 10 metres long and 0.53 metres wide.

1. Divide the width of the wall by the width of the roll (4 / 0.53 = 7.55). Round up the total (8). You need a total of 8 lengths for the wall. But how many lengths can you get from one roll?

2. Add the height of the wall to the formula (2.50 + 0.53 = 3.03). The result is the size of 1 length. Then divide the length of the roll by the length required (10 / 3.03 = 3.30). Round off this amount downwards (3). So, you can get 3 lengths from 1 roll. But how many rolls of wallpaper do you need?
3. You need 8 lengths and you can get 3 lengths from 1 roll. This means that you need 8 / 3 = 2.67 = 3 rolls of wallpaper. 

Important: Please keep in mind that wallpaper is always produced in batches. To avoid colour differences and ensure you receive all rolls only from the same batch, please make sure you buy the rolls in one order. If not, we can unfortunately not guarantee the batches.

Where can I find Pip Studio products?
Our website pipstudio.com is the only place in the whole world where you can find the full Pip Studio assortment. It's also the place where you'll find our new collections as first.

We deliver worldwide, for more information about home delivery and costs, click here

For more information about local Pip Studio stores, please see below.

Bed and Bath textiles, Homewear, Beachwear

The Netherlands
info@essenzahome.nl
+31 34 344 2144

Germany
info@essenzahome.de
+49 286181164-0

France
info@essenzahome.fr
+33 782141741

United Kingdom
s.mckenna@essenzahome.uk
+44 07803290594

Italy
info@mumsrl.it
+39 0434 63 3315

Sweden
catarina@agentura.se
+46 708 289 589

Denmark
Eurotex@eurotex.dk
+45 75685286

Finland & Baltics
lauri@lareco.fi
+358 207181880

Switzerland
mail@balsiger-textil.ch
+41 62 919 02 50

Eastern Europe / Middle East
g.bottka@essenzahome.nl
+36 704185566

All other counties
International head office
info@essenzahome.nl
+31 34 344 2144


Wallpaper & Curtains

The Netherlands and Belgium
export@eijffinger.com

You can find your nearest store at the Eijffinger storefinder.

All other countries
export@eijffinger.com

Please note that our curtain fabric is available in stores only, not online.


Porcelain, Bath accessories, Home textiles , Home accessories

info@neweditionhome.nl
+31 (0)23 800 99 00


 

Stationery (Paperware, Back to School)

info@newedition.nl
+31 (0)23 800 99 00



Tiles

Pip Studio tiles are available via our partner De Tegel B.V.
De Tegel B.V. Konijnenberg 38, 4825 BD Breda

For any further information or placing an order, free to contact De Tegel B.V. by phone +31 (0)76 5729082 or by e-mail at info@tegelbv.nl.

Can't find your question in the list?

Feel free to contact us 24/7 by mail: support@pipstudio.com, or on working days from 9:00 to 17:00 by phone: +31 (0)30 2271060. And of course you can always ask any question by the contact form.

We will get in touch with you as soon as possible after receiving your question.