Double-check if you’ve entered the right email address and password. Forgot your password? No worries, just click ‘Forgot password?’ on the login page. Didn’t get an email? Have a quick look in your spam folder. Still stuck? Feel free to drop us a message at support@pipstudio.com, we’re happy to help.
Click on ‘Forgot password?’ and enter your email address. You’ll then get a link to easily create a new password. No email or the link not working? Check your spam folder. Need help? Send us an email, we’ll gladly take a look with you.
Sometimes our email ends up in your spam folder. Not there either? There might be a typo in the email address or a small technical issue. Just send us a message at support@pipstudio.com, we’ll sort it out for you.
Log in to your account and go to ‘Newsletter Preferences’ to update or unsubscribe. Not working? Let us know via support@pipstudio.com, we’ll gladly take care of it for you..
Log in and go to ‘Account Settings’ or ‘Shipping Details’. You can easily update your info via the ‘Change’ button. This also works in the app, though it can be a bit harder to find there. Stuck? Just send us an email.
With a Pip account, you’ll get that little extra from your shopping experience:
Access to exclusive sales and products
Personalised recommendations based on your taste
A lovely little bonus with orders over a certain amount
Quick and clear access to your orders and account info
Not just yet. But we’re working on some updates behind the scenes. Stay tuned.
