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Can we help you?

    My Pip account

    My Pip account

    If this is the first time you are placing an order on pipstudio.com, a number of details are requested, including your name, address, email address and telephone number. Your name, address and email address is stored securely in your account so that you do not have to provide this again with your next order. You can check your order status and payment history in your account, 24 hours a day. The new web-shop launched on June 5th 2018. History from before this date is no longer available.


    Changing data
    You can view and change address details at any time of the day. If you change your address details within 24 hours before shipment of your order, Pip Studio cannot send the order to your new address. Your order will therefore be sent to your ‘old address’.
    All your contact details are stored confidentially on our secure server. Pip Studio adheres to the Data Protection Act (WBP).

    Should you have questions regarding your account or your information, please contact our customer service at support@pipstudio.com or +44 2081 0668 89.


    Order without account
    It is also possible to place an order without an account. Your details will not be stored. Above, you can read about the advantages of creating an account.

    Ordering process

    Ordering process

    If you wish to purchase an article you will go through four simple steps in the order process:

    1. Add product to your shopping basket

    If you want buy an article, click on the Shopping basket so that the product is added to the Shopping basket. Then you can simply continue shopping. When your total order is ready, return to the shopping basket to continue to payment. Upon further reflection, have you decided not to purchase a particular item? Remove the product from the Shopping Cart by clicking on the three dots and then click on the red cross. Completely satisfied with your chosen products? Then click continue to checkout.

    2. Enter information

    If you previously placed an order, you can simply login via your account. If something is not right, you can change it very easily.You can also choose to order without creating an account. Always check that the correct details are entered so that your happy products are delivered to the right address.

    3. Delivery

    If you order from pipstudio.com, you can choose to have your order delivered to your home or collect it from us in person at the Pip Studio counter.

    If you choose to have your order delivered to your home you will have to sign for it upon receiving it.

    4. Paying securely

    After you have entered all your information, choose your payment method. We offer different payment methods per country, including iDeal and credit card. Do you have a Pip Studio e-gift card? Then simply redeem it in the payment process, at 'add gift voucher'. If you have a discount code you can redeem it in the 'review' step, which is the step after selecting a payment method.

    5. Place order

    After checking the order, click on place order. This will redirect you to the relevant payment page.

    6. Done!

    Your order has been placed. We will start working on it and the products will be sent to you as soon as possible. You will receive a confirmation e-mail with the packing slip of your order. Follow the status of your order via your account or via the Track & Trace code on the packing slip. Enjoy your order!

    Confirmation by email

    Confirmation by email

    After you have placed your order you will immediately receive a confirmation email from us. This mail lists the order information.

    You did not receive a confirmation email?

    If you did not receive a confirmation email you may have provided an incorrect email address. Check in your account to make sure you have provided the correct email information. It could also be in the spam filter of your mailbox, so always check your spam box or the ‘unwanted email’ folder. If you have not received an e-mail, our customer service will be happy to help you so that you still receive a confirmation e-mail.

    Change email address

    You can easily change your email address in your account. You can find your account at the top right of the website. After you have logged in you can change your information. The new information is immediately available.

    Changing or cancelling your order

    Changing or cancelling your order

    Once you have placed your order we do our utmost to process it as quickly as possible and to dispatch it to you. Since this process takes place quickly, a placed order can no longer be changed or cancelled. Changing or cancelling your order is unfortunately not possible.

    VAT on the invoice

    Our webshop is for consumers: the prices include VAT. It is therefore not shown separately on the packing slip. If you would like to receive more information about selling Pip Studio products for businesses, you can find more information here.

    Additional taxes

    Please note: Some countries to which Pip Studio delivers may charge customs duties, but this is not the case in the Netherlands and Belgium. It is the responsibility of the buyer, not Pip Studio, to pay these duties. Customs duties may be charged outside of Europe and in the United Kingdom due to Brexit.

    Help: which size do i wear?

    Help: which size do i wear?

    On each product page will you find the Pip Studio size table. In this size table body measurements are converted to Pip Studio clothing sizes; these sizes apply to the homewear collection. You cannot find it?

    Help: how much wallpaper do i need?

    Help: how much wallpaper do i need?

    If you want to order wallpaper from Pip Studio, it is important to know how many rolls you need. We have a handy calculation tip for you!

    Suppose:
    You have a wall 4 metres wide and 2.50m high.
    The dimensions of the roll are 10 metres long and 0.53 metres wide.

    1. Divide the width of the wall by the width of the roll (4 / 0.53 = 7.55). Round up the total (8). You need a total of 8 lengths for the wall. But how many lengths can you get from one roll?

    2. Add the height of the wall to the formula (2.50 + 0.53 = 3.03). The result is the size of 1 length. Then divide the length of the roll by the length required (10 / 3.03 = 3.30). Round off this amount downwards (3). So, you can get 3 lengths from 1 roll. But how many rolls of wallpaper do you need?
    3. You need 8 lengths and you can get 3 lengths from 1 roll. This means that you need 8 / 3 = 2.67 = 3 rolls of wallpaper. 

    Important: Please keep in mind that wallpaper is always produced in batches. To avoid colour differences and ensure you receive all rolls only from the same batch, please make sure you buy the rolls in one order. If not, we can unfortunately not guarantee the batches.

    Where can i find Pip Studio products?

    Where can I find pip studio products?

    Our website pipstudio.com is the only place in the whole world with a large Pip Studio assortiment. It's also the place where you'll find our new collections as first.

    We deliver worldwide, for more information about home delivery and costs, click here

    For more information about local Pip Studio stores, please see below.

    Bed and Bath textiles

    The Netherlands

    info@beddinghouse.nl

    0252-419050

    Germany

    verkauf@beddinghouse.com

    +49 (0)5601- 929 75 70

    Wallpaper
    export@eijffinger.com

    You can find your nearest store at the Eijffinger storefinder.

     

    Porcelain, Bath accessories, Home textiles , Home accessories

    info@neweditionhome.nl
    +31 (0)23 800 99 00


     
    Tiles

    Pip Studio tiles are available via our partner De Tegel B.V.
    De Tegel B.V. Konijnenberg 38, 4825 BD Breda

    Pre-ordering

    What is pre-ordering exactly?

    Pre-ordering means reserving something before it's officially available. When something new and amazing is on its way, you have the option to order it right away. This way, you're guaranteed to get the product!

    What's the benefit of placing a pre-order?

    Great question! Pre-ordering is like having a VIP pass for exclusive events. You're one of the first to get your hands on the newest item, without the risk of it being sold out already.

    How do I place a pre-order?

    Easy! Ordering pre-order products is just like the regular ordering process. You place a pre-order the same way you would a normal order, following the regular checkout process.

    When will I receive my pre-order?

    That depends on when the product comes into stock. Check the product page for this! Please note, we're working hard to improve our ordering process for pre-orders. While you're in the ordering process, you can specify when you want to receive your order. Unfortunately, this doesn't (yet) apply to pre-orders. The week number mentioned in the product description indicates which week you can expect your order.

    Do I have to pay immediately when I place a pre-order?

    Yes, you'll pay for your order right away. This ensures that the order is guaranteed yours, and you don't have to worry about the product selling out. Prefer not to pay right away? Choose the option to pay later using Klarna.

    Can I cancel my pre-order?

    Yes, that's possible! Not entirely sure about your pre-order? Just reach out to our customer service at: support@pipstudio.com. They'll be happy to assist you with cancelling your pre-order. Depending on your bank, the purchase amount will be refunded to your account as soon as possible.

    What if the pre-order date changes?

    We'll keep you updated if anything changes. We're working hard to get the item to you as soon as possible.

    Secure payment

    Shopping online at Pip Studio means paying securely. We guarantee you security and privacy by using a secure internet connection with your payment, so that you can enter your payment information with confidence.
    You can recognise the secure environment by the https:// before the website address, instead of http://. You can see by the ’s’ (of ‘secure’) that you are in a secured environment. 

    Payment options

    Pip Studio's online payment options vary per country. From the Netherlands you can pay for your purchases via iDeal, Credit card (Visa and MasterCard), PayPal, Klarna, VVV Giftcard, De Cadeaukaart en Giftvoucher. From Belgium you can pay via Credit card (Visa and MasterCard), PayPal, Sofort, Bancontact, Payconiq by Bancontact and Giftvoucher. From Germany and Austria you can pay via Credit card (Visa and MasterCard), PayPal, Sofort, Klarna and Giftvoucher. From Finland you can pay via Credit card (Visa and MasterCard), PayPal. and Klarna. From the rest of the world you can pay via you can pay via Credit card (Visa and MasterCard) and PayPal. As soon as you are going to make a purchase, when paying, you can choose the payment option. Would you like to know more? Contact us at support@pipstudio.com or +44 2081 0668 89.

    Pip Studio e-giftcard

    We love hearing that you have an e-gift card from us! You can redeem this voucher under payment options. You don't have to redeem the voucher in one go. The amount you have not yet spent will remain on the voucher. Do you return a product paid with the e-gift card? Then the amount will be put back on the e-gift card for your next purchases.

    Payment with Klarna

    In some countries it's possible to pay with Klarna. Klarna makes it possible to pay after delivery. When you choose the Klarna payment option, you will receive the invoice when we send your order to you. You have to pay within 14 days. When you return products, you must always indicate this to Klarna. The amount of the returned products will be deducted from your Klarna invoice.

    Do you have a question about your Klarna payment or do you want to know more about Klarna? Visit www.klarna.com for more information and contact info.

    Information about using MyKlarna

    Use all the smoooth features of MyKlarna by logging in on klarna.com with the email address which you used when placing the order or by downloading the Klarna App.

    Don’t miss any payment
    Turn on your 'notifications' and receive a reminder two days before the due date of your invoice.
    Next to that you can also easily add the due date to your calender.

    Register a return
    Not happy with your goods? Follow the instructions of the webshop to return them and notify Klarna about the return in the App.

    Klarna pauses your invoice for thirty days and adjusts it when the return is registered.

    Postpone the due date
    You need more time? For instance because your goods are delayed or your salary will be paid within a few days? With one click you can postpone the due date with 10 days.

    Discount codes

    It is possible to get a discount on your purchases by using a discount code. You can redeem your discount code during checkout.

    The newsletter keeps you up to date on current promotions and any discount codes to be used. You can subscribe via your account or click here.

    What are the delivery options?

    Home delivery

    If you order from pipstudio.com, you can choose to have your order delivered to your home or collect it from us in person at the Pip Studio counter.

    If you choose to have your order delivered to your home you will have to sign for it upon receiving it.
     

    Additional taxes

    Please note: Some countries to which Pip Studio delivers may charge customs duties, but this is not the case in the Netherlands and Belgium. It is the responsibility of the buyer, not Pip Studio, to pay these duties. Customs duties may be charged in the United Kingdom due to Brexit.

    What are the order and delivery costs?

    Depending on the country where you purchase is delivered to, the following order and delivery costs apply:

    (Be aware of customs costs if the delivery address is a non-European Union country)

    •       The Netherlands € 4.95

    •       Belgium € 4.95

    •       Germany € 4.95

    •       Austria € 8.95

    •       France € 7.95

    •       United Kingdom € 12.95

    •       Spain € 12.95

    •       Italy € 14.95

    •       Finland € 14.95

    •       United States of America € 34.95 

    For a full overview of our worlwide order- and shippingcosts, click here.
    More about order- and shipping costs, contact our customer service at support@pipstudio.com or +44 2081 0668 89.7

    What is the delivery time?

    In the Netherlands and Belgium, if you order before 23:59 on work days and pay with iDeal or credit card, your order will be delivered at home the following work day.


    In Germany, if you order before 14:00 on work days and make a direct payment, your order, in principle, will be delivered to your home the following work day.
     

    For all other countries: if you order before 14:00 on working days, we will forward the order to the shipping companies the same day. Depending on which country the purchase will be shipped to, it could take 1 to 5 working days:

    •       France: 2 days

    •       United Kingdom: 2 days

    •       Austria: 3 days

    •       Spain: 3 days

    •       Italy: 3 days

    •       Finland: 4 days

    •       United States of America: 3 days 

    For a full overview of all countries, click here.


    Tracking your order

    Would you like to track your order? Consult the Track&Trace information on your purchase confirmati

    Split shipment

    When ordering multiple items, it can be possible that only some of the items are in stock. In that case, we may send your order to you in several shipments. Of course, we charge one time a shipping fee for this.

    Track your order

    Do you want to track your order? Check the Track&Trace information on your purchase confirmation.

    Where can i find Pip Studio products?

    Where can I find pip studio products?

    Our website pipstudio.com is the only place in the whole world with a large Pip Studio assortiment. It's also the place where you'll find our new collections as first.

    We deliver worldwide, for more information about home delivery and costs, click here

    For more information about local Pip Studio stores, please see below.

    Bed and Bath textiles

    The Netherlands

    info@beddinghouse.nl

    0252-419050

    Germany

    verkauf@beddinghouse.com

    +49 (0)5601- 929 75 70

    Wallpaper
    export@eijffinger.com

    You can find your nearest store at the Eijffinger storefinder.

     

    Porcelain, Bath accessories, Home textiles , Home accessories

    info@neweditionhome.nl
    +31 (0)23 800 99 00


     
    Tiles

    Pip Studio tiles are available via our partner De Tegel B.V.
    De Tegel B.V. Konijnenberg 38, 4825 BD Breda

    Returns procedure

    You have 30 days to change your mind on all purchases from Pip Studio. So if for some reason you are not happy with your purchase you can return it within 30 days. For Pip Studio items not purchased through this webshop, please contact the shop where the items were bought. 

    Would you like a quick and proper processing of the returned article? Please note the following points:

    01

    Let us know which products you would like to return. You can do this online with your Pip account, please create a return request. In case you don’t have an account, please contact support@pipstudio.com by sending a message. There's no need to wait for a response, you can return the product as soon as you have informed us.

    Active Ants / Pip Studio

    Zeelandhaven 8

    3433 PL Nieuwegein

    __________________________

    (Only German cities)
    Active Ants NL / Pip Studio

    Hoeschstrasse 950

    46284 Dorsten

    Deutschland

    02

    Please make sure the product(s) are packed well in their original plastic packaging. It’s important to include a paper with your order number in the package.

    03

    Pack your items securely, preferably using the original packaging. Write the address on the box and ensure the old label is unreadable. Take your parcel to any Post Office of your choice. UK and Swiss customers can only return their package via UPS, GLS, Fedex and DPD. Please keep in mind that returns are at your own costs. Keep also in mind that it's your responsibility to save the certificate of posting received from the delivery company. The package can be tracked via a Track & Trace code until it arrives at the correct destination.

    04

    As soon as we have received your package we will send you a confirmation e-mail. Your returned items will then be processed. Your balance will be refunded within 14 business days after you returned the item(s). Your refund will be payable with the same payment method you chose for purchase. 

    30 day return option

    You have 30 days to change your mind on all your purchases from Pip Boutique B.V.. You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. Please note that returns after 30 days will not be accepted and we will not send the items back to you at our costs. 

    To exercise the right to cancel, you must inform Pip Boutique B.V. of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can mail us at support@pipstudio.com or go to our contact page. You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

    Customer liability

    It is the customer’s responsibility to save the certificate of posting received from the delivery company. Save the certificate of posting issued when handing over the package. Should something happen with the package during delivery, such as getting lost, the delivery receipt can be used to try to locate it. Pip Studio is not responsible for this.  

    Returning wear and bathrobes

    From a hygiene perspective you need to keep wearing your underwear while fitting clothes like homewear and bathrobes. You have to leave the hygienic strip in place.

    If you unfortunately have to return a wear or bathrobe article, then the return must meet the following conditions:

    •  The article is packed in the original packaging (including tissue paper);

    •  The article is unworn, undamaged, unaltered, unwashed and clean;

    •  The hygienic strip has not been removed.

    •  The price tag is still attached.

    How quickly will my return be processed?

    Within 14 business days after you have executed the withdrawal declaration, you will receive the purchase amount of the item back to the same account with which the purchase of the item was made. As soon as we receive your return, you will receive a confirmation e-mail from us. The returned article will then be processed.

    How will I get my money back?

    As soon as your return article has been accepted by Pip Boutique B.V. we will return the purchase amount to you. This return will be done with the same payment method that you used to pay your order. The amount will be returned within 14 days after receiving the cancellation notice. Should you still have an outstanding balance with Pip Boutique B.V., we will deduct the amount from the outstanding balance. The shipping costs will only be returned to you, if you send the complete order back.

    Would you like to swap an article?

    It is not possible to swap your Pip Boutique B.V. purchases. What you can do is return your purchase and place a new order. You should return your old order within 30 days. Please note that you will be charged shipping costs again for your new order.

    My order is incomplete or damaged, what should I do?

    We will do everything we can to deliver your products safely to your door. If something does go wrong with your order, we will make sure that any missing or replacement products are delivered to you as soon as possible.

     

    It is important that you inform our customer service about any missing or damaged items within seven days (please include pictures of any damaged items). If you have reported the damage, customer service will provide more information about the return procedure. This can differ per product.

     

     

    Did you receive the instruction to return your damaged product(s)? From the day of receipt, you will have thirty days to send the damaged product to us. We will cover the costs of return shipping; the amount will be refunded to your account afterwards.

    Where can i find Pip Studio products?

    Where can I find pip studio products?

    Our website pipstudio.com is the only place in the whole world with a large Pip Studio assortiment. It's also the place where you'll find our new collections as first.

    We deliver worldwide, for more information about home delivery and costs, click here

    For more information about local Pip Studio stores, please see below.

    Bed and Bath textiles

    The Netherlands

    info@beddinghouse.nl

    0252-419050

    Germany

    verkauf@beddinghouse.com

    +49 (0)5601- 929 75 70

    Wallpaper
    export@eijffinger.com

    You can find your nearest store at the Eijffinger storefinder.

     

    Porcelain, Bath accessories, Home textiles , Home accessories

    info@neweditionhome.nl
    +31 (0)23 800 99 00


     
    Tiles

    Pip Studio tiles are available via our partner De Tegel B.V.
    De Tegel B.V. Konijnenberg 38, 4825 BD Breda

    The Pip Studio e-giftcard

    Pip Studio's e-giftcards are a great gift to receive and to give. Good to know:
    • The e-giftcards are sent via email.
    • When you buy an e-giftcard for someone else, it will be sent to the email address you specify.
    • You can include a personal message along with the e-giftcard.
    • This e-giftcard can only be redeemed at pipstudio.com.
    • You can spend the amount on the e-giftcard all at once or in parts.
    • If your e-giftcard does not have enough credit, you can pay the remaining amount using a payment method of your choice.
    • Did you buy an item with your e-gift card but not quite happy? The return amount will be credited back to your e-giftcard.
    • The e-giftcard has no expiration date.
    • The e-giftcard cannot be redeemed for cash.

    I cannot find the collection I am looking for

    We launch new collections every year. You can find our complete current product range in our webshop. The following collections are entirely sold out:
    • Chinese Garden
    • Chinese Blossom
    • Floral Fantasy

    • Early Bird

    • Chinese Rose

    • Floral Early Bird

    • Heritage

    Is the porcelain tablewear food safe?

    Yes, all our porcelain tablewear is food safe. There is no lead and cadmium in our porcelain tablewear.

    Questions about products

    Product features are displayed at the product pages. Each product is unique and therefore also has unique specifications.

    Wallpaper
    • Is the wallpaper washable? Our wallpaper is not washable. You can use a slightly damp cloth to clean it. Note: the wallpaper is not suitable for use in areas with high humidity.
    • Can I get some wallpaper samples? It is not possible to request wallpaper samples via pipstudio.com. To request samples of our wallpaper, contact our partner Eijffinger.

    Bedding
    • What material are your duvet covers made of? Our duvet covers are made from 100% cotton percale. The latest collections (from spring/summer 2022) of our bed linen are labeled 'sustainable'.
    • Can your fitted sheets be used with a boxspring mattress? Our fitted sheets are designed to fit mattresses with a height of 20 cm. Our Goodnight by Pip collection also includes fitted sheets that are suitable for mattresses with a height of 30 cm, so these will fit a boxspring mattress.

    Tableware
    • Do you offer individual lids? We devote a lot of love and attention to all our products. For every teapot, we have a lid made that fits perfectly. As a result of the artisanal method used, individually produced lids often do not fit properly. For that reason, we do not sell individual teapot lids.

    Sustainable products

    Pip Studio not only believes in happy products for happy people, but also in a happy planet. Although we still have a long road ahead of us, we are taking small and big steps every single day that contribute to a more sustainable future for all. We do this in close collaboration with our partners.

    Our ultimate dream is to start producing the majority of our collections ina circular and carbon-neutral manner within ten years’ time and to realise a positive impact on biodiversity.

    Together with our partners, we work every day to make our products and service more sustainable. That is why you will find the 'more sustainable' label on some of our products. These products meet additional guidelines for a happy planet.

    Did you receive a damaged item?

    Did you receive a damaged item?

     We’re sorry to hear that you received a damaged item! Please send a picture clearly showing the damage to our customer service team. They will get back to you as quickly as possible with a solution. 

    Were you disappointed with the quality of an item?

    Were you disappointed with the quality of an item?

    We’re sorry to hear it! Please send our customer service team a picture of the item and a description of the problem and they will find a suitable solution.

    General terms and conditions and privacy terms and conditions

    You can find our general terms and conditions here.

    You can find our privacy terms conditions here.

    Safe payment

    Safe payment via Adyen
    Pip Studio guarantees a safe and reliable transaction with both you and your bank, as all payments on pipstudio.com take place via the Adyen payment service. Adyen uses a secure SSL connection to guarantee the security of its transactions. Adyen is a leading global Payment Service Provider (PSP). Safe SSL connection Your transactions are handled via a secure SSL connection. This connection (recognisable by the yellow padlock icon at the bottom right of the screen) guarantees a secure transaction with your bank. This form of encryption prevents others from misusing your data. During the payment process on pipstudio.com, your bank will establish its own SSL connection, which means you will no longer see the yellow padlock icon. However, this does not mean that the SSL connection is not secure.

    International payments
    Payments from abroad are also handled via a secure SSL connection. Your credit card number is used only once to pay for your order. It is not stored in any way. This means we cannot use your payment details a second time.

    Cookies

    What are cookies?

    Cookies are small text files or technologies that store information on your device whenever you visit a website. We cannot use cookies to access any personal information or passwords on your device.

    Why are cookies used?

    Cookies are used to improve the functionality of our website and make sure you are not shown or asked to enter the same information again whenever you return to our website. We also use cookies to make personalised offers.

    Do you not want us to place cookies on your computer?

    If you do not want websites to place cookies on your device, you can adjust your browser settings so that you are notified before any cookies are placed on your device. Without cookies, our website's functionality may be compromised. Some functions may not be available. Without cookies, the advertisements you see on our website are no longer tailored to your interests.

    Business

    Together with our partners, we select the most amazing sales points for Pip Studio. Our motto is “happy products for happy people” and we strive to make as many people happy with our products as possible. Today, Pip Studio is active in more than forty countries all over the world.

    Contact our partners if you are interested in selling our products. 

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