If this is the first time you are placing an order on pipstudio.com, we’ll ask for a few details, including your name, address, email address, and telephone number. Your name, address, and email address will be securely stored in your account so that you don’t have to provide them again with your next order. In your account, you can check your order status and payment history 24/7. Please note that since the launch of our new webshop on June 5th, 2018, order history prior to this date is no longer available.
Changing Data
You can view and change your address details at any time in your account. However, if you change your address within 24 hours before your order is shipped, we won’t be able to send the order to your new address, and it will be sent to your previous address instead.
All your contact details are stored securely on our confidential server, and Pip Studio complies with the Data Protection Act (WBP).
If you have any questions regarding your account or personal information, don’t hesitate to reach out to our customer service at support@pipstudio.com or call us on +44 2081 0668 89.
Forgot your password?
If your password isn’t working or you’ve forgotten it, simply click on the little person icon at the top of the website and then select ‘Forgot Password’ to reset it. You’ll be back in your account in no time!
Order without an Account
You can also place an order without creating an account. In this case, your details won’t be stored. However, above you can see the benefits of having an account for a smoother shopping experience.
Ordering process
If you wish to purchase an article you will go through four simple steps in the order process:
1. Add product to your shopping basket
If you want buy an article, click on the Shopping basket so that the product is added to the Shopping basket. Then you can simply continue shopping. When your total order is ready, return to the shopping basket to continue to payment. Upon further reflection, have you decided not to purchase a particular item? Remove the product from the Shopping Cart by clicking on the three dots and then click on the red cross. Completely satisfied with your chosen products? Then click continue to checkout.
2. Enter information
If you previously placed an order, you can simply login via your account. If something is not right, you can change it very easily.You can also choose to order without creating an account. Always check that the correct details are entered so that your happy products are delivered to the right address.
3. Delivery
If you order from pipstudio.com, you can choose to have your order delivered to your home or collect it from us in person at the Pip Studio counter.
If you choose to have your order delivered to your home you will have to sign for it upon receiving it.
4. Paying securely
After you have entered all your information, choose your payment method. We offer different payment methods per country, including iDeal and credit card. Do you have a Pip Studio e-gift card? Then simply redeem it in the payment process, at 'add gift voucher'. If you have a discount code you can redeem it in the 'review' step, which is the step after selecting a payment method.
5. Place order
After checking the order, click on place order. This will redirect you to the relevant payment page.
6. Done!
Your order has been placed. We will start working on it and the products will be sent to you as soon as possible. You will receive a confirmation e-mail with the packing slip of your order. Follow the status of your order via your account or via the Track & Trace code on the packing slip. Enjoy your order!
Confirmation by email
After you have placed your order you will immediately receive a confirmation email from us. This mail lists the order information.
You did not receive a confirmation email?
If you did not receive a confirmation email you may have provided an incorrect email address. Check in your account to make sure you have provided the correct email information. It could also be in the spam filter of your mailbox, so always check your spam box or the ‘unwanted email’ folder. If you have not received an e-mail, our customer service will be happy to help you so that you still receive a confirmation e-mail.
Change email address
You can easily change your email address in your account. You can find your account at the top right of the website. After you have logged in you can change your information. The new information is immediately available.
Changing or cancelling your order
Once you have placed your order we do our utmost to process it as quickly as possible and to dispatch it to you. Since this process takes place quickly, a placed order can no longer be changed or cancelled. Changing or cancelling your order is unfortunately not possible.
Our webshop is for consumers: the prices include VAT. It is therefore not shown separately on the packing slip. If you would like to receive more information about selling Pip Studio products for businesses, you can find more information here.
Please note: Some countries to which Pip Studio delivers may charge customs duties, but this is not the case in the Netherlands and Belgium. It is the responsibility of the buyer, not Pip Studio, to pay these duties. Customs duties may be charged outside of Europe and in the United Kingdom due to Brexit.
Help: which size do I wear?
On each product page will you find the Pip Studio size table. In this size table body measurements are converted to Pip Studio clothing sizes; these sizes apply to the homewear collection.
Help: how much wallpaper do I need?
If you want to order wallpaper from Pip Studio, it is important to know how many rolls you need. We have a handy calculation tip for you!
Suppose:
You have a wall 4 metres wide and 2.50m high.
The dimensions of the roll are 10 metres long and 0.53 metres wide.
1. Divide the width of the wall by the width of the roll (4 / 0.53 = 7.55). Round up the total (8). You need a total of 8 lengths for the wall. But how many lengths can you get from one roll?
2. Add the height of the wall to the formula (2.50 + 0.53 = 3.03). The result is the size of 1 length. Then divide the length of the roll by the length required (10 / 3.03 = 3.30). Round off this amount downwards (3). So, you can get 3 lengths from 1 roll. But how many rolls of wallpaper do you need?
3. You need 8 lengths and you can get 3 lengths from 1 roll. This means that you need 8 / 3 = 2.67 = 3 rolls of wallpaper.
Important: Please keep in mind that wallpaper is always produced in batches. To avoid colour differences and ensure you receive all rolls only from the same batch, please make sure you buy the rolls in one order. If not, we can unfortunately not guarantee the batches.
Where can I find pip studio products?
Our website pipstudio.com is the only place in the whole world with a large Pip Studio assortiment. It's also the place where you'll find our new collections as first.
We deliver worldwide, for more information about home delivery and costs, click here.
For more information about local Pip Studio stores, please see below.
Bed and Bath textiles
The Netherlands
0252-419050
Germany
+49 (0)5601- 929 75 70
Wallpaper
export@eijffinger.com
You can find your nearest store at the Eijffinger storefinder.
Porcelain, Bath accessories, Home textiles , Home accessories
info@neweditionhome.nl
+31 (0)23 800 99 00
Tiles
Pip Studio tiles are available via our partner De Tegel B.V.
De Tegel B.V. Konijnenberg 38, 4825 BD Breda
What is pre-ordering exactly?
Pre-ordering means reserving something before it's officially available. When something new and amazing is on its way, you have the option to order it right away. This way, you're guaranteed to get the product!
What's the benefit of placing a pre-order?
Great question! Pre-ordering is like having a VIP pass for exclusive events. You're one of the first to get your hands on the newest item, without the risk of it being sold out already.
How do I place a pre-order?
Easy! Ordering pre-order products is just like the regular ordering process. You place a pre-order the same way you would a normal order, following the regular checkout process.
When will I receive my pre-order?
That depends on when the product comes into stock. Check the product page for this! Please note, we're working hard to improve our ordering process for pre-orders. While you're in the ordering process, you can specify when you want to receive your order. Unfortunately, this doesn't (yet) apply to pre-orders. The week number mentioned in the product description indicates which week you can expect your order.
Do I have to pay immediately when I place a pre-order?
Yes, you'll pay for your order right away. This ensures that the order is guaranteed yours, and you don't have to worry about the product selling out. Prefer not to pay right away? Choose the option to pay later using Klarna.
Can I cancel my pre-order?
Yes, that's possible! Not entirely sure about your pre-order? Just reach out to our customer service at: support@pipstudio.com. They'll be happy to assist you with cancelling your pre-order. Depending on your bank, the purchase amount will be refunded to your account as soon as possible.
What if the pre-order date changes?
We'll keep you updated if anything changes. We're working hard to get the item to you as soon as possible.
At Pip Studio, we always want to make you happy with our products, happy products for happy people. Products that are currently unavailable but will be back in stock are marked as "Temporarily out of stock." If you don't find the item you're looking for here, unfortunately, it won't be coming back.
On our category pages, you can easily filter by availability. This way, you'll quickly get an overview of the items you can't purchase right now but will be available again soon. Happy shopping!
We launch new collections every year. You can find our complete current product range in our webshop. The following collections are entirely sold out:
• Chinese Garden
• Chinese Blossom
• Floral Fantasy
• Early Bird
• Chinese Rose
• Floral Early Bird
• Heritage
Product features are displayed at the product pages. Each product is unique and therefore also has unique specifications.
Wallpaper
• Is the wallpaper washable? Our wallpaper is not washable. You can use a slightly damp cloth to clean it. Note: the wallpaper is not suitable for use in areas with high humidity.
• Can I get some wallpaper samples? It is not possible to request wallpaper samples via pipstudio.com. To request samples of our wallpaper, contact our partner Eijffinger.
Bedding
• What material are your duvet covers made of? Our duvet covers are made from 100% cotton percale. The latest collections (from spring/summer 2022) of our bed linen are labeled 'sustainable'.
• Can your fitted sheets be used with a boxspring mattress? Our fitted sheets are designed to fit mattresses with a height of 20 cm. Our Goodnight by Pip collection also includes fitted sheets that are suitable for mattresses with a height of 30 cm, so these will fit a boxspring mattress.
Tableware
• Do you offer individual lids? We devote a lot of love and attention to all our products. For every teapot, we have a lid made that fits perfectly. As a result of the artisanal method used, individually produced lids often do not fit properly. For that reason, we do not sell individual teapot lids.
