My Pip account
If this is the first time you are placing an order on pipstudio.com, a number of details are requested, including your name, address, email address and telephone number. Your name, address and email address is stored securely in your account so that you do not have to provide this again with your next order. You can check your order status and payment history in your account, 24 hours a day. The new web-shop launched on June 5th 2018. History from before this date is no longer available.
Changing data
You can view and change address details at any time of the day. If you change your address details within 24 hours before shipment of your order, Pip Studio cannot send the order to your new address. Your order will therefore be sent to your ‘old address’.
All your contact details are stored confidentially on our secure server. Pip Studio adheres to the Data Protection Act (WBP).
Should you have questions regarding your account or your information, please contact our customer service at support@pipstudio.com or +44 2081 0668 89.
Order without account
It is also possible to place an order without an account. Your details will not be stored. Above, you can read about the advantages of creating an account.
Ordering process
If you wish to purchase an article you will go through four simple steps in the order process:
1. Add product to your shopping basket
If you want buy an article, click on the Shopping basket so that the product is added to the Shopping basket. Then you can simply continue shopping. When your total order is ready, return to the shopping basket to continue to payment. Upon further reflection, have you decided not to purchase a particular item? Remove the product from the Shopping Cart by clicking on the three dots and then click on the red cross. Completely satisfied with your chosen products? Then click continue to checkout.
2. Enter information
If you previously placed an order, you can simply login via your account. If something is not right, you can change it very easily.You can also choose to order without creating an account. Always check that the correct details are entered so that your happy products are delivered to the right address.
3. Delivery
If you order from pipstudio.com, you can choose to have your order delivered to your home or collect it from us in person at the Pip Studio counter.
If you choose to have your order delivered to your home you will have to sign for it upon receiving it.
4. Paying securely
After you have entered all your information, choose your payment method. We offer different payment methods per country, including iDeal and credit card. Do you have a Pip Studio e-gift card? Then simply redeem it in the payment process, at 'add gift voucher'. If you have a discount code you can redeem it in the 'review' step, which is the step after selecting a payment method.
5. Place order
After checking the order, click on place order. This will redirect you to the relevant payment page.
6. Done!
Your order has been placed. We will start working on it and the products will be sent to you as soon as possible. You will receive a confirmation e-mail with the packing slip of your order. Follow the status of your order via your account or via the Track & Trace code on the packing slip. Enjoy your order!
Confirmation by email
After you have placed your order you will immediately receive a confirmation email from us. This mail lists the order information.
You did not receive a confirmation email?
If you did not receive a confirmation email you may have provided an incorrect email address. Check in your account to make sure you have provided the correct email information. It could also be in the spam filter of your mailbox, so always check your spam box or the ‘unwanted email’ folder. If you have not received an e-mail, our customer service will be happy to help you so that you still receive a confirmation e-mail.
Change email address
You can easily change your email address in your account. You can find your account at the top right of the website. After you have logged in you can change your information. The new information is immediately available.
Changing or cancelling your order
Once you have placed your order we do our utmost to process it as quickly as possible and to dispatch it to you. Changing or cancelling your order is unfortunately not possible. If, upon reflection, you should not want to receive the order, you should return it upon receipt.
Our webshop is for consumers: the prices include VAT. It is therefore not shown separately on the packing slip. If you would like to receive more information about selling Pip Studio products for businesses, you can find more information here.
Please note: when shipping to some countries, customs may charge import duties. Pip Studio is not responsible for this; you will have to pay these yourself. For shipments to the Netherlands and Belgium, this is not an issue. Please note: the United Kingdom will no longer be part of the EU from 1 January 2021.
Help: which size do I wear?
On each product page will you find the Pip Studio size table. In this size table body measurements are converted to Pip Studio clothing sizes; these sizes apply to the homewear collection. You cannot find it? Please contact our customer service centre at support@pipstudio.com or +31 (0)30 2271060.
Help: how much wallpaper do I need?
If you want to order wallpaper from Pip Studio, it is important to know how many rolls you need. We have a handy calculation tip for you!
Suppose:
You have a wall 4 metres wide and 2.50m high.
The dimensions of the roll are 10 metres long and 0.53 metres wide.
1. Divide the width of the wall by the width of the roll (4 / 0.53 = 7.55). Round up the total (8). You need a total of 8 lengths for the wall. But how many lengths can you get from one roll?
2. Add the height of the wall to the formula (2.50 + 0.53 = 3.03). The result is the size of 1 length. Then divide the length of the roll by the length required (10 / 3.03 = 3.30). Round off this amount downwards (3). So, you can get 3 lengths from 1 roll. But how many rolls of wallpaper do you need?
3. You need 8 lengths and you can get 3 lengths from 1 roll. This means that you need 8 / 3 = 2.67 = 3 rolls of wallpaper.
Important: Please keep in mind that wallpaper is always produced in batches. To avoid colour differences and ensure you receive all rolls only from the same batch, please make sure you buy the rolls in one order. If not, we can unfortunately not guarantee the batches.
Where can I find pip studio products?
Our website pipstudio.com is the only place in the whole world with a large Pip Studio assortiment. It's also the place where you'll find our new collections as first.
We deliver worldwide, for more information about home delivery and costs, click here.
For more information about local Pip Studio stores, please see below.
Bed and Bath textiles, Homewear, Beachwear
The Netherlands
0252-419050
Germany
+49 (0)5601- 929 75 70
Wallpaper & Curtains
The Netherlands and Belgium
export@eijffinger.com
You can find your nearest store at the Eijffinger storefinder.
All other countries
export@eijffinger.com
Please note that our curtain fabric is available in stores only, not online.
Porcelain, Bath accessories, Home textiles , Home accessories
info@neweditionhome.nl
+31 (0)23 800 99 00
Tiles
Pip Studio tiles are available via our partner De Tegel B.V.
De Tegel B.V. Konijnenberg 38, 4825 BD Breda
For any further information or placing an order, free to contact De Tegel B.V. by phone +31 (0)76 5729082 or by e-mail at groothandel@tegelbv.nl.
