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Pip studio - returnsPip studio - returns

RETURNS

You have 30 days to change your mind on all purchases from Pip Studio. So if for some reason you are not happy with your purchase you can return it within 30 days. For Pip Studio items not purchased through this webshop, please contact the shop where the items were bought. 

Would you like a quick and proper processing of the returned article? Please note the following points:

01

Let us know which products you would like to return. You can do this online with your Pip account, please create a return request. In case you don’t have an account, please contact support@pipstudio.com by sending a message. There's no need to wait for a response, you can return the product as soon as you have informed us.

02

Please make sure the product(s) are packed well in their original plastic packaging. Make sure you add the package- and return label to the package.

03

Attach the self-adhesive return label, which will be included with your order. Make sure the return label is visible (the bigger label is already used to send your package). Take your parcel to any Post Office of your choice. Please keep in mind that returns are at your own costs.

04

As soon as we have received your package we will send you a confirmation e-mail. Your returned items will then be processed. Your balance will be refunded within 14 days after you returned the item(s). Your refund will be payable with the same payment method you chose for purchase. 

 

Frequently asked questions

30 day return option

You have 30 days to change your mind on all your purchases from Pip Boutique B.V.. You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. Please note that returns after 30 days will not be accepted and we will not send the items back to you at our costs. 

To exercise the right to cancel, you must inform Pip Boutique B.V. of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can mail us at support@pipstudio.com or go to our contact page. You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Can I return homewear and beachwear articles?

From a hygiene perspective you need to keep wearing your underwear while fitting clothes like swimming costumes, homewear, homecoats and kimonos. You have to leave the hygienic strip in bikini pants and swimming costumes in place.

If you unfortunately have to return a Homewear or Beachwear article, we would appreciate it if you take the following in mind:

  •  The article is packed in the original packaging (including tissue paper);
  •  The article is unworn, undamaged, unaltered, unwashed and clean;
  •  The hygienic strip has not been removed.
  •  The price tag is still attached.
How quickly will my return be processed?

As soon as your return is received you will receive a confirmation mail from us. The returned article will then be processed. The purchase amount will be returned to your account within 14 days/2 weeks after receiving the cancellation notice.

How will I get my money back?

As soon as your return article has been accepted by Pip Boutique B.V. we will return the purchase amount to you. This return will be done with the same payment method that you used to pay your order. The amount will be returned within 14 days after receiving the cancellation notice. Should you still have an outstanding balance with Pip Boutique B.V., we will deduct the amount from the outstanding balance. The shipping costs will only be returned to you, if you send the complete order back.

Would you like to swap a article?

It is not possible to swap your Pip Boutique B.V. purchases. What you can do is return your purchase and place a new order. You should return your old order within 30 days. Please note that you will be charged shipping costs again for your new order.

My order is incomplete or damaged, what should I do?

Of course we always do our utmost to send your order to you in perfect condition. Should your order be incomplete or damaged, please contact us within 7 days. Our customer service can be reached via support@pipstudio.com or +31 (0)30 2271060.