You have 30 days to change your mind on all purchases from Pip Studio. So if for some reason you are not happy with your purchase you can return it within 30 days. For Pip Studio items not purchased through this webshop, please contact the shop where the items were bought.
Would you like a quick and proper processing of the returned article? Please note the following points:
Let us know which products you would like to return. You can do this online with your Pip account, please create a return request. In case you don’t have an account, please contact email@example.com by sending a message. There's no need to wait for a response, you can return the product as soon as you have informed us.
Please make sure the product(s) are packed well in their original plastic packaging. Make sure you add the package- and return label to the package.
Attach the self-adhesive return label, which will be included with your order. Make sure the return label is visible (the bigger label is already used to send your package). Take your parcel to any Post Office of your choice. Please keep in mind that returns are at your own costs. Would you rather return the products to us in person (without paying delivery costs), you can come over to the returns counter at our logistics partner in Nieuwegein:
Active Ants (Pip Studio)
3433 PL Nieuwegein
As soon as we have received your package we will send you a confirmation e-mail. Your returned items will then be processed. Your balance will be refunded within 14 days after you returned the item(s). Your refund will be payable with the same payment method you chose for purchase.